Privacy Policy

ConsumerXM collects demo-request contact details, including name, work email address, company name, and message content, so we can respond to requests and related communications.

ConsumerXM may also collect limited technical information such as IP address, timestamps, browser or device information, and form-submission signals for security, rate limiting, abuse prevention, and service reliability.

ConsumerXM does not sell or share personal information and is not expected to do so anytime soon.

We may collect information you provide directly, including your name, work email address, company name, and any message submitted through a demo request form.

If you use a private ConsumerXM dashboard, we may process survey datasets, dashboard configuration choices, selected filters, comparison groups, and generated research summaries needed to provide the service.

We may also collect limited technical information such as IP address, browser information, device information, timestamps, and form-submission signals for security, rate limiting, fraud prevention, and service reliability.

We use information to respond to demo requests, operate private dashboards, provide and improve ConsumerXM, generate research summaries, protect the service from abuse, troubleshoot issues, and communicate with prospective or current customers.

If you do not provide the contact details requested in the demo form, ConsumerXM may not be able to respond to your request.

ConsumerXM does not sell or share personal information.

ConsumerXM does not sell customer survey data.

ConsumerXM is designed to help translate survey evidence into product, audience, and marketing guidance. Customer-provided survey data is used to provide the requested research and dashboard functionality.

Customers are responsible for ensuring they have the rights, notices, permissions, and consents needed to provide survey data to ConsumerXM.

ConsumerXM may use AI-assisted tools to generate concise research summaries from structured dashboard outputs.

These tools are intended to support human review and should not be treated as a substitute for professional research judgment.

We may use trusted service providers for hosting, email delivery, bot protection, infrastructure, analytics, and AI-assisted processing.

These providers process information only as needed to support ConsumerXM.

We retain information only as long as reasonably necessary for the purposes described in this Policy, unless a longer retention period is required by law, contract, security, or legitimate business needs.

We use administrative, technical, and organizational safeguards designed to protect information, including limited access to systems and customer research materials.

You may contact ConsumerXM through the website to request access, correction, deletion, or other assistance regarding personal information associated with you, subject to applicable law and contractual requirements.